W&L’s goal is to deliver specialist aged care services to improve the quality of life of older Australians. We constantly seek feedback to ensure we’re meeting the needs of all clients – the residents in aged care facilities, the ageing at home, the organisations we work for, and every staff member we interact with.
We regularly collect feedback during our W&L Quality Management Visits and after each significant client interaction using the Net Promoter Score (NPS) system. This is what some of our clients are saying about us:
I would like to say thank-you for the support that W&L has provided to me since my commencement of my work in the ACT. The new grad program has been a fantastic resource to develop my clinical skills. It was very comprehensive and helped me through various difficult scenarios that I encountered in practice. I feel privileged to work with w&l and will en-devour to develop my clinical and ACFI skills to be a more competent physio to serve the elderly community.
Outstanding communication and response
Eldercare Acacia Court
Very professional service
Very professional knowledge and friendly staff
Estia Health Daw Park
Extremely competent, professional team players. We enjoy and appreciate their attendance at HRCS and their quality of work.
Hahndorf Residential Care Services
Happy with the great staff we have at our site and consistent approach. Residents love the therapists and enjoy the interaction with them.
Kalyra Woodcroft Aged Care
Good service with well trained professionals who understand the needs of the clients.
Eldercare Sash Ferguson
Set and forget (looking after CHC), love our reporting
Prompt efficient service, reliable. Friendly, kind and caring staff. Professional – never any complaints from clients.
Mount Pleasant Hospital
W&L have good communicators that are open minded and understand the challenges in aged care. Feedback and follow up is always timely if a concern has been raised.
The Churchill Retreat
W&L is very proactive and efficient. Quick response times to requests/appointments. Staff very friendly and willing to go above and beyond.
St. Paul's Lutheran Homes
Excellent care, service provision, professionalism, all personnel that come on site are resident focused, communicate well, are willing to help where ever possible.
Estia Health Aldgate
Service has a planned coordinated approach with excellent HR systems – ensuring compliance. The organising of the service has a great appeal.
Residential Care Manager
Southern Cross Care, Fullarton Hostel
We were very fortunate to have W&L ACFI Consultants attend our rural site and to help us in further understanding the ACFI better! They provided 1:1 mentoring and training the entire time they were completing the ACFI Appraisal Packs, so now we have been able to increase both our knowledge and skills so that we are more confident with optimising our ACFI’s.
Clinical Nurse Manager
Gilbert Valley Senior Citizens Homes
The W&L Consultancy team has not only helped increase our funding significantly, they also provided training to our staff to improve their ACFI knowledge, provided ongoing support visits, and even helped implement the interventions to realise the funding. We have been really happy with the results achieved and the high level of service.
Star of the Sea Home for the Aged
I found the ACFI training that I completed with W&L to be extremely thorough, intensive and comprehensive. I feel that this training has provided me further with the confidence, tools, skills and knowledge to continue to successfully complete all tasks related to managing ACFI across our organisation. At the same time this will assist me to get the best results for my residents and staff while ensuring we get the correct ACFI funding for our organisation. I highly recommend this training for anyone involved in managing ACFI.
W&L’s approach to the organisation is exceptional, from first contact regarding the range of services on offer, to booking and reviews or provision of services. The focus of W&L is to develop an enduring partnership as shown in their fees which reflect exceptional value for services provided.
Walter de Ruyter
Mirinjani Nursing Home
Staff are reliable, knowledgeable and helpful. ACFI audits have certainly helped with downgrades.
Director of Care
St Louis Nursing Home
We are extremely satisfied with the outcome. In hindsight should have initiated this a lot earlier. All the DON’s have given a very positive feedback about your consultants as well.
Thompson Health Care
Hooray Hooray ACFI result – we are 100% PERFECT Thanks to W&L staff…
Kankinya Aged Care Facility
Our facility have used W&L ACFI RN service to help our facility with ACFI packs. This service has enabled us to resubmit ACFI packs so that we are receiving increased funding, which has been particularly important during our time of bed vacancies. Not only this, but our recent validation had no change in resident classification across 25% of our residents and the Validators commented on how well presented our packages were! Thank you W&L for your excellent service.
Leahurst Home for the Aged
We have been very happy with the W&L ACFI Consultancy service, which we have found to be very accurate and produces great result. They have provided ongoing education and support to assist our staff with both their knowledge and skills related to using the ACFI. We now use them on an annual basis!
On behalf of everyone at the Hamley Bridge Memorial Hospital, I would like to thank the ACFI Consultancy Team from Wellness & Lifestyles for coming to assist us will the ACFI’s and for the education session that was provided.
Your visit gave us such valuable support, not only to the senior clinical team, but also to the floor staff that were present during your time here. We have learnt so much, and just knowing that we can call on you with any queries or concerns we have in regards to the ACFI provides us with a sense of security that there is someone out there who can help us when we need it. We have recently had validation and had a 100% pass rate. Everyone is absolutely thrilled with this result and we couldn’t have done without you.
Hamley Bridge Memorial Hospital, Inc.